Virtual Booth

HOTEL QUEST 360 is an innovative gamified teaching and learning kit developed to enhance the delivery of Room Division courses in hospitality education through experiential, technology-enhanced, and student-centred learning. The innovation integrates a premium board game, QR code-based learning missions, authentic hotel operation scenarios, role-playing activities, and competency-based assessments into a single interactive learning ecosystem. Designed to simulate real hotel operations, students assume the roles of hotel staff and managers, solving practical challenges related to reservations, front office operations, housekeeping, guest complaints, emergency situations, and service recovery while collaborating in teams to maximise guest satisfaction and hotel performance. Grounded in experiential learning, gamification, and problem-based learning principles, This game also promotes active participation, critical thinking, communication, teamwork, and decision-making skills aligned with current hospitality industry expectations. Unlike conventional lecture-based approaches, the innovation transforms the classroom into an immersive hotel environment that encourages meaningful application of theoretical knowledge through authentic experiences. The kit is reusable, scalable, and adaptable across hospitality-related courses, offering lecturers a comprehensive teaching resource while preparing students with the practical competencies, confidence, and professional mindset required for successful careers in the hospitality industry.